Shops Overview
Overview
Stores
Test
Export
Shops
009 PK Kata India
Customer Dialogues
(1)
Low Score
(0)
Staff Monitoring
(1)
Receipts
(1)
Aug 19, 2026 - Aug 19, 2026
AVG SCORE
25.0
/ 40
DIALOGUES
1
BEST SCORE
25
/ 40
Service Steps
50%
done
Greeting
Greeting 100%
Brand Name 0%
100%
done
Needs Assessment
Prompt Engagement 100%
Needs Identified 100%
33%
done
Product Knowledge
Product Match 100%
Product Explained 0%
Upsell Offered 0%
50%
done
Closing
Order Confirmed 0%
2nd Upsell 100%
Membership 0%
Farewell 100%
Step Profile
How Often Performed
Greeting
Greeting 100%
Brand Name 0%
Needs Assessment
Prompt Engagement 100%
Needs Identified 100%
Product Knowledge
Product Match 100%
Product Explained 0%
Upsell Offered 0%
Closing
Order Confirmed 0%
2nd Upsell 100%
Membership 0%
Farewell 100%
Dialogue Table
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Recording
Time
Preview
S1
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Cost
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Wednesday, Aug 19, 2026
Aug 19 #1
Aug 19, 2026
14:08:34
Hello, how can I help you, miss?
5
10
5
5
25
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